ISO 20000-1:2018 Information Technology Service Management System

 

What is ISO 20000-1:2018 Information Technology Service Management System?

ISO 20000-1:2018, the Information Technology Service Management System Standard, serves as a comprehensive guide on how to enhance and optimize the use of information technology within an organization, focusing on aligning with its goals rather than specifying the exact technology
needs.

 This standard acts as the foundation for the PDCA (Plan, Do, Check, Act) approach, similar to other management system frameworks. It enables the creation and oversight of a unified system within an organization, leading to cost savings and efficiency improvements.

 Simply put, this standard encompasses all the functions that information technology systems can perform, including internet services, data storage, technical support, and software solutions.

 The ISO 20000-1:2018 Information Technology Service Management System Standard was crafted and established by the UK Department of Commerce (OGC) and the IT Infrastructure Library (ITIL).

The ISO 20000:2018 Accreditation offers a structure for evaluating and showing the capability to fulfill client needs more efficiently by adopting a strong IT infrastructure. It gives the company an edge over competitors by showcasing your dependability and superior service quality.

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